Legal
Privacy Policy
Last updated: June 1, 2026
1. Overview
Delta Refrigerants LLC("Delta Refrigerants," "we") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights. It applies to the website at https://deltarefrigerants.com and all services we provide.
2. Information We Collect
We collect the following categories of personal information:
- Account information: name, email, phone, company, password (hashed).
- EPA certification: Section 608 or 609 certification number, type, issue/expiration dates.
- Business information (optional B2B applicants): tax ID, trade references, business tenure.
- Order information: products ordered, shipping and billing addresses, phone, order history.
- Payment information: processed by Stripe; we do not store full card numbers.
- Usage data: pages visited, referral source, device and browser info, IP address (anonymized for analytics).
- Communications: emails, support tickets, chat transcripts.
3. How We Use Your Information
- Processing and fulfilling orders
- Verifying EPA certification compliance (required by 40 CFR §82.154)
- Providing customer service and order support
- Sending transactional emails (order confirmations, shipping updates, review requests)
- Administering Net-30 business accounts and credit decisions
- Improving site functionality and user experience
- Preventing fraud and complying with legal obligations
- Marketing emails (only with explicit opt-in; unsubscribe anytime)
4. Legal Basis for Processing
We process your information based on: (a) performance of a contract (fulfilling your order), (b) compliance with legal obligations (EPA certification retention for 3 years), (c) legitimate business interests (fraud prevention, improving services), and (d) your consent where applicable (marketing emails).
5. Sharing Your Information
We share your information only with:
- Service providers: Stripe (payments), Resend (email), shipping carriers (UPS, FedEx), Vercel (hosting), under confidentiality obligations.
- Regulators: EPA upon valid compliance audit, as required by 40 CFR §82.154.
- Law enforcement: in response to valid legal process.
- Successors: in the event of a merger, acquisition, or asset sale.
We do not sell your personal information.
6. Cookies & Tracking
We use essential cookies (session, cart state, authentication) and analytics cookies (Google Analytics, Vercel Analytics) to measure site usage. You can disable non-essential cookies via your browser settings. We honor Global Privacy Control signals.
7. Data Retention
- Account data: retained while your account is active, deleted within 90 days of account closure (except as required by law).
- EPA certification records: retained 3 years per 40 CFR §82.154.
- Order records: retained 7 years for tax and accounting purposes.
- Marketing opt-ins: until you unsubscribe.
8. Security
We use industry-standard measures: SSL/TLS for all data in transit, encrypted password storage (bcrypt), Stripe PCI-DSS-compliant payment processing, access controls, and regular security reviews. No system is 100% secure; we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information (subject to legal retention requirements)
- Port your information to another service
- Opt out of marketing communications (every email has an unsubscribe link)
- Opt out of the sale of personal information (we do not sell, but this right is noted for CCPA/CPRA residents)
To exercise any right, email [email protected]. We will respond within 45 days.
10. California Residents (CCPA/CPRA)
California residents have the right to know what personal information we collect, the right to delete, and the right to opt out of sale. We do not sell personal information. You may submit requests via the email above or by phone at (832) 520-4808.
11. Children
The Site is not directed to children under 18. We do not knowingly collect information from children. If you believe a child has provided information to us, contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date. Material changes will be communicated via email to account holders.
13. Contact
Privacy questions? Email [email protected] or write to Delta Refrigerants LLC, Richmond, TX 77407.
